Supply chain problems compound before they surface.
We run the diagnostic first. Then we redesign the flow, document the handoffs, and stay through implementation until throughput numbers confirm the fix.
The system wasn't broken. It was built for a smaller operation.
A regional distributor at $40M revenue was absorbing 18% order-error rates and couldn't trace root cause. The process hadn't failed — it had never been redesigned after three acquisitions.
We mapped every handoff from inbound receipt to last-mile dispatch. Redundant steps were eliminated, ownership gaps documented, and a single-source inventory system replaced four disconnected spreadsheets.
Implementation ran 11 weeks. We stayed on-site through the second cycle count to confirm error rates held. They did.
Numbers from the first 90 days of implementation.
Order error rate: 18% → 3%
Throughput up 31% in week 8
11 weeks: audit to close
Consolidating four inventory systems into one removed the daily reconciliation delay that was the bottleneck in every outbound run.
From first site visit to confirmed second cycle count. No open action items left at handoff; the team ran the next quarter without us.
Redesigned inbound-to-dispatch handoffs eliminated the ambiguity driving mis-picks and mislabeled shipments.
Have a supply chain problem that's costing margin?
We start with a diagnostic, not a proposal. Tell us what's breaking and we'll tell you whether we're the right fit.